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Privacy Policy

Home Grown Here values the personal information You provide to us and we wouldn’t want to use it in a way that You won’t expect. This Privacy Policy explains how we protect Your Privacy and how You can control how we use Your personal information. If You want to change the way in which we use Your data or if You have a question about how Your personal information is used, please contact us using the methods below:

• Email: info@homegrownhere.co.uk
• Phone: 07376 726889
• Post: VistaVeg Ltd, West House, Tenter Row, Crosby Ravensworth, Penrith, Cumbria, CA10 3HY

The information You provide to us

When You provide Your information to us directly via the Joining Form on Our website, over the phone or face-to-face we only ask You to supply information that we need in order to provide the product or service You have requested. We will normally ask You to provide us with:

• Your name
• Your contact details
• A safe place to leave deliveries

Any emails sent by us will only be in connection with the provision of agreed products or services.

Information provided to us via cookies

Our web site uses cookies which You can disable using your browser options. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on your computer’s hard drive and are used by web sites to simulate a continuous connection to that site. In order to make our site more responsive to your needs we use cookies to track and manage information relative to your specific interests. In this way, we can tailor Our site to Your needs, deliver a better and more personalised service and track the pages on Our site that You visit. The use of cookies automatically identifies Your browser to Our computers whenever You interact with Our site. You should note that if You do disable cookies, You may not be able to access all the services on Our website.

How we use Your data

We use Your personal information in a number of ways to:
• provide You with the service or information You’ve requested
• enable You to take part in Our online assessments and surveys
• keep You informed and updated on Our products and services
• improve Our website and the range of services and products we provide
• provide You with information about Our news and events
• administer Your account

For the avoidance of doubt, we do not store credit/debit card details and only share payment details with Our payment gateway provider, GoCardless.

Who we share Your data with

We do not share or sell Your data to any other company without Your prior consent other than those processors we use for Our business operations who process Your data under Our control:
• Mailchimp for Our newsletters and mass Customer mailings
• Blue Wren who help us manage Our website and software management system
• Quickbooks who provide Our online accounts and book-keeping services
• GoCardless who act as Our payment gateway provider

In all cases the servers where Your personal data is stored and processed are located in the European Economic Area or other areas where adequate standards of protection are in place in line with EU law.

Under certain circumstances we may be required to disclose or share Your information without Your consent, for example if we are required to by the police, the courts or for other legal reasons.

How we keep Your personal information safe

We take Our obligations to keep Your personal data safe and secure very seriously.
Access to Your personal information is strictly controlled on a ‘need to know’ basis; staff members are only allowed access to Your personal data if they require it for packing, delivering and administrative purposes. We have controls in place to restrict access and we shred all sensitive paper-based information after use.

How long we keep Your personal information

We will remove data which have collected directly from You from Our systems if we haven’t had any direct contact with You for a period of seven years in line with UK financial auditing regulations.

How to keep Your personal information up-to-date

It’s important for both You and us that Your personal information is correct. If You believe this not to be the case, then please e-mail the amended details to info@homegrownhere.co.uk and we will contact You to verify Your identity.

How You can find out about the information we hold about You

You have the right to request a copy of the information that we hold about You.
If You would like a copy of some or all of Your personal information, please email or write to us using the contact details in this Policy.
We will get in contact to verify Your identity and if we do hold information about You, we will:
• give You a description of it
• tell You why we are holding it
• tell You who it could be shared with
• let You have a concise and clear copy of the information

Our legal basis for processing Your personal information

The processing of Your personal information is on the basis of “contractual obligation”. In other words, we need and use Your personal information for providing the products and services You have contracted with us to provide.

Asking us to suppress or remove Your personal information

Should You wish to not receive information from us in future then You can quickly action this by clicking the unsubscribe link You will find on Our marketing e-mails or by sending Your details to info@homegrownhere.co.uk and we will quickly suppress Your data.

Should You further wish us to remove Your information (and assuming we have no other obligation to keep it) then please let us know and we will do this.

What to do if You have a complaint

If You have a complaint, please contact info@homegrownhere.co.uk and we will deal with Your request promptly.

If You are still not satisfied with the way Your complaint was handled, You can refer Your complaint to UK Information Commissioner’s Office: https://ico.org.uk/concerns/

Sale of business

Should Home Grown Here be sold or integrated with another business, Your details may be disclosed to Our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business. We will notify You should this occur, and You will have the opportunity to request suppression or deletion at that time.

Changes to this Privacy notice

We keep Our Privacy notice under regular review. This Privacy notice was last updated on 16/01/2023

The Legal Stuff about Home Grown Here

We are VistaVeg Ltd, trading as Home Grown Here. VistaVeg Ltd is a bona fide co-operative, registered as an Industrial & Provident Society.
• Phone: 07376 726889
• Email: info@homegrownhere.co.uk
• Our registered office is: West House, Tenter Row, Crosby Ravensworth, Penrith, Cumbria, CA10 3HY
• Industrial & Provident Society No. 30934R

Our Delivery Areas

Eden Valley Area:

Crosby Ravensworth, Mauld’s Meaburn, King’s Meaburn, Morland, Cliburn, Reagill, Sleagill

Temple Sowerby, Culgaith, Langwathby, Little Salkeld, Skirwith, Blencarn

Milburn, Knock, Dufton, Long Marton, Kirkby Thore, Bolton

Appleby, Murton, Hilton, Sandford, Warcop, Heights, Burrells

Great Asby, Little Asby, Crosby Garrett, Soulby, Great Musgrave, Little Musgrave

Brough, North Stainmore, Brough Sowerby, Kaber, Winton

Kirkby Stephen, Nateby, Mallerstang, Ravenstonedale, Newbiggin-on-Lune

Tebay, Gaisgill, Raisbeck, Orton, Greenholme, Roundthwaite

Shap, Bampton, Helton, Askham, Tirril

Pooley Bridge, Dacre, Stainton, Penruddock, Troutbeck, Greystoke

Penrith, Carleton, Eamont Bridge, Clifton, Melkinthorpe

South Lakes Area:

Grayrigg, Mealbank, Skelsmergh, Garth Row, Burneside, Bowston, Staveley

Kendal, Natland, Oxenholme, Endmoor, Gatebeck

Old Hutton, Millholme, New Hutton, Levens, Sedgwick, Preston Patrick 

Coming soon:

Newton Reigny, Johnby, Ellonby, Skelton, Catterlen

Plumpton, Lazonby, Kirkoswald, Great Salkeld, Edenhall